The Time has come for Rechargeable Cells
And Rechargeable Hearing Aids
Rechargeable hearing aid cells and “rechargeable hearing aids’ are coming of age for economic and ecological reasons. Economically, rechargeable hearing aid cells can be recharged between 300-400 times reducing the operational cost of wearing hearing aids. The hearing impaired in third world countries and the poor in our own country who are not eligible for social programs that supply batteries may find it difficult to afford the cost of disposable batteries. Ecologically, rechargeable batteries reduce substantially the wastes, costs and toxicity involved with the manufacture, distribution and disposal of non- rechargeable cells.
The economics of rechargeable hearing aid batteries are simple. All that is needed to use nickel metal hydride hearing aid cells is a charger. Chargers range in price on the retail level from about $50.00. The chargers can be powered by A/C, long lasting lithium batteries (AA or AAA), NiMh (nickel metal hydride) AA or solar power. Lithium and A/C chargers are generally used in First World countries and solar chargers in the Third World. Enclosed rechargeable cells in hearing aids have been produced minimally by domestic manufacturers for years. We are now seeing several international manufacturers introduce “rechargeable hearing aids” to their product lines.
Rechargeable hearing aid cells and “rechargeable hearing aids” are becoming more of an economic necessity as manufacturers continue to add processing benefits to their instruments. The increased drainage brought about by this processing shortens the usable life of zinc-air cells necessitating greater consumer expenditures and anxiety brought about by short battery life. I doubt that there is a dispenser who has not had to explain why hearing aid batteries have such a short life. Indeed, because of the relatively short useful life of zinc-air cells many dispensers find themselves in the position of giving batteries free of charge to quell client indignation or including up to three years worth of free batteries with hearing aid purchases.
Let us assume that a hearing aid user has two hearing aids that require #13 cells, that disposable cells last an average of two weeks and that the disposable cells cost $4.00 for a package of 4. This means that over a three year period (156 weeks) the user’s expenditure would be $156.00 plus possible sales tax, shipping charges or transportation. The cost for rechargeable hearing aid cells for the same period would be less than $20.00.
Every marketed manufactured product has four associated costs. They are initial price, operational cost, maintenance cost and disposal cost. The hearing aid industry as a whole is passing along to consumers not only high operational costs but high maintenance costs as well because of hearing aid failure associated with disposable batteries. American society as a whole and certainly not willingly, is assuming their disposal cost.
Ecologically, disposable hear aid cells contribute not only to increased refuse but waste of resources and other materials as well. If we use the same example as above where a hearing aid user requires 2 cells every two weeks that means in a 3 year period the user would consume about 20 packages of 4 batteries compared to 1 (one) package of rechargeable cells. Eighty cells have to be manufactured, 20 extra cards have to be manufactured and printed, 20 extra cards that have plastic wheels, tabs placed on each cell, that they be packaged in plastic boxes, boxed in cartons and shipped. This process unnecessarily consumes resources and electricity during manufacture and fossil fuels as well during the entire distribution process.
In a Seattle Times article of April 7th 2007 titled “Recharge, recycle, resolve to reduce battery discards” by Tom Watson the author states “in a perfect green world all batteries would be rechargeable.” According to Rayovac less than 5% of all batteries sold in the U.S. are rechargeable. Watson goes on to state “Most disposable button batteries, on the other hand contain added mercury. These include watch, hearing aid and digital thermometer batteries. It is illegal in King County (Seattle) to place button cells in the garbage.” “Because of toxics they contain, energy used to make and transport them, and disposal issues, the 3 billion dry-cell batteries used by Americans each year can be more negative than positive for the environment.”
To read this article in its entirety, go to www.seattletimes.com and in the search function type in “archives.” The article will be found under the April 7, 2007 date.
The use of rechargeable hearing aid batteries does not involve a major paradigm shift for many present users of hearing aids. Many users of hearing aids probably use rechargeable devices now. Such devices include cell phones, PDAs, laptops and so forth. People who are fit with hearing aids for the first time, that can use rechargeable batteries, would welcome the lower cost of operation that rechargeable technology affords them.
There are no dexterity issues with rechargeable hearing aid batteries. All rechargeable cells have the same dimensions as disposable cells. It is easier to use a charger than it is to put a cell into a battery door. Patients that are physically challenged, possibly because of low vision, strokes, peripheral neuropathy, etc., have more options now than previously. Rechargeable hearing aids (BTE and ITE) are available from a variety of manufacturers. It is easier to place a whole hearing aid in a charger than to continuously replace disposable cells.
In addition, a patient using rechargeable batteries would never have to be concerned about not having batteries at hand. All chargers have the capacity to charge two batteries simultaneously and in many cases the batteries can be recharged in about 3 hours. Worst case scenarios include having either an extra charged battery or batteries on hand or a package of disposables available.
Every manufactured product has a cycle. Batteries used to power hearing aids have changed over the years. Each successive innovation has had a beneficial effect on hearing aids and subsequently on the market for hearing aids. Rechargeable batteries and rechargeable hearing aids can be viewed as either a sustaining innovation (continuous product improvement) or as a disruptive market innovation. History has shown that as improvements in products continue there is greater adaptation of those products by the public. Product innovations bring down barriers to usage by reducing costs, increasing convenience, increasing utilization and increasing satisfaction. Disruptive innovations usually begin at the low end of the market and in time, further their reach up market, as the disruptive products gain acceptance. Disruptive products then begin their own product cycles.
Regardless of how history views rechargeable innovations, dispensers presently have a window of opportunity to not only differentiate their practices but to position themselves differently from the competition. In addition, by furthering the rechargeable paradigm, with the elimination of toxic disposable batteries from the environment, dispensers can begin the process of occupying previously unoccupied competitive space. In doing so they would not only continue to help their patients but further the concept of “thinking globally, but acting locally.”
Saturday, June 16, 2007
Friday, June 1, 2007
Hear and THere
Hear and There
By Batteryjac.com
By breaking any process down to its component structures, it’s easier to look at each step in the process to not only determine if there are flaws, but areas within that process that are open to improvement. No process is more important to dispensers, than the hearing evaluation and its associated presentation of hearing aids. Evaluations and presentations seem to change continuously as technologies advance for both testing equipment and hearing aids.
Still, in reality, there are four steps or areas that always have to be kept in mind during the presentation and they follow a simple sequence:
Pain-Claim-Gain-Brain
The underlying rationale for this process is the ever famous pleasure-pain principle. Enhance pleasure and avoid pain.
Savvy marketing and advertising people for many products follow this line of reasoning. It lends itself particularly well to live as well as video presentations.
Spend a week or so critically looking at commercials that come across the television screen. Pay particular notice to commercials (in reality stories) that have anything to do with the health or pharmacy industries. You will see the Pain, Claim, Gain and Brain sequence continuously. The reality of the situation is that as a seller of a product you are always addressing an emotional issue. Any product purchase always addresses the pleasure-pain principle. Aside from flight or fight, the emotions (pleasure-pain) form the bedrock of human experience. After the pain and claim sequence of any presentation, the gain section, automatically flows to an emotional issue in the old brain, the emotional brain, not the analytical brain.
PAIN
Probably more time is spent on the Pain part of the presentation than any other part. We have all learned the testing procedures and how to conduct the case history after the test for maximum impact. As scientific as the air, bone, masking, speech analysis are, they go along way in explaining patient’s pain to them if the time is taken to properly explain the results. The emotional pain must be emphasized during the testing procedure as much as possible. Think of the Hertz commercials. In every new ad that comes across the TV screen, Hertz emphasizes the different aspect of the pain of not renting a car from Hertz.
CLAIM
The part where we state our claim (we have a solution for your pain) and the particular benefits associated with any hearing aid(s) can be the trickiest part of the presentation procedure. This is the area where in many cases you have pre-determined (technology level) what you want to sell to the patient. You have to be sure that the patient is receptive to that solution and capable of paying for it. You probably want to make your claim as broad as possible so as not to paint yourself into a corner. Your claim must alleviate the pain. It is here where you are building expectations for your product. The overstatement of your claim can only lead to failed expectations with associated results.
NOTE: It is here where we have to recognize the possible limitations of amplification for the patient without losing them, unless of course you don’t want them as a patient, which is entirely possible. In some cases, where amplification can only have very limited benefits, it’s probably best to refer them for expert medical (probably an ENT or neurologist) advice so that they don’t reflect poorly on your practice because of the limited benefits of amplification. Look at the rate of success that you have had with those patients that have limited speech comprehension. That should be your guide. Sometimes it’s better to let a fitting go. You must consider the possible impact on your business of having this person for a patient, i.e. positive, neutral or negative.
GAIN
The gain section of your presentation must fit directly into how your claim alleviates the pain. The more specifically that you can tailor the gain into your claim, the easier it is to provide the solution that eliminates the emotional pain. You cannot sell technology. You can only sell to an emotion. Analytics do not count. Nobody buys technology. They only buy solutions to get rid of pain (pleasure-pain). Nobody cares how an aspirin works. Nobody cares how the drive train works in a Hertz rental and nobody cares how a hearing aid works. It doesn’t matter whether you use the master hearing aid function on an audiometer or a demo model of a hearing aid. You have to demonstrate how amplification can provide the necessary information within your claim. Just as in any commercial, you have to get that smile that shows the alleviation of the pain and how much better life (emotional brain) can be with the acceptance of your claim.
By Batteryjac.com
By breaking any process down to its component structures, it’s easier to look at each step in the process to not only determine if there are flaws, but areas within that process that are open to improvement. No process is more important to dispensers, than the hearing evaluation and its associated presentation of hearing aids. Evaluations and presentations seem to change continuously as technologies advance for both testing equipment and hearing aids.
Still, in reality, there are four steps or areas that always have to be kept in mind during the presentation and they follow a simple sequence:
Pain-Claim-Gain-Brain
The underlying rationale for this process is the ever famous pleasure-pain principle. Enhance pleasure and avoid pain.
Savvy marketing and advertising people for many products follow this line of reasoning. It lends itself particularly well to live as well as video presentations.
Spend a week or so critically looking at commercials that come across the television screen. Pay particular notice to commercials (in reality stories) that have anything to do with the health or pharmacy industries. You will see the Pain, Claim, Gain and Brain sequence continuously. The reality of the situation is that as a seller of a product you are always addressing an emotional issue. Any product purchase always addresses the pleasure-pain principle. Aside from flight or fight, the emotions (pleasure-pain) form the bedrock of human experience. After the pain and claim sequence of any presentation, the gain section, automatically flows to an emotional issue in the old brain, the emotional brain, not the analytical brain.
PAIN
Probably more time is spent on the Pain part of the presentation than any other part. We have all learned the testing procedures and how to conduct the case history after the test for maximum impact. As scientific as the air, bone, masking, speech analysis are, they go along way in explaining patient’s pain to them if the time is taken to properly explain the results. The emotional pain must be emphasized during the testing procedure as much as possible. Think of the Hertz commercials. In every new ad that comes across the TV screen, Hertz emphasizes the different aspect of the pain of not renting a car from Hertz.
CLAIM
The part where we state our claim (we have a solution for your pain) and the particular benefits associated with any hearing aid(s) can be the trickiest part of the presentation procedure. This is the area where in many cases you have pre-determined (technology level) what you want to sell to the patient. You have to be sure that the patient is receptive to that solution and capable of paying for it. You probably want to make your claim as broad as possible so as not to paint yourself into a corner. Your claim must alleviate the pain. It is here where you are building expectations for your product. The overstatement of your claim can only lead to failed expectations with associated results.
NOTE: It is here where we have to recognize the possible limitations of amplification for the patient without losing them, unless of course you don’t want them as a patient, which is entirely possible. In some cases, where amplification can only have very limited benefits, it’s probably best to refer them for expert medical (probably an ENT or neurologist) advice so that they don’t reflect poorly on your practice because of the limited benefits of amplification. Look at the rate of success that you have had with those patients that have limited speech comprehension. That should be your guide. Sometimes it’s better to let a fitting go. You must consider the possible impact on your business of having this person for a patient, i.e. positive, neutral or negative.
GAIN
The gain section of your presentation must fit directly into how your claim alleviates the pain. The more specifically that you can tailor the gain into your claim, the easier it is to provide the solution that eliminates the emotional pain. You cannot sell technology. You can only sell to an emotion. Analytics do not count. Nobody buys technology. They only buy solutions to get rid of pain (pleasure-pain). Nobody cares how an aspirin works. Nobody cares how the drive train works in a Hertz rental and nobody cares how a hearing aid works. It doesn’t matter whether you use the master hearing aid function on an audiometer or a demo model of a hearing aid. You have to demonstrate how amplification can provide the necessary information within your claim. Just as in any commercial, you have to get that smile that shows the alleviation of the pain and how much better life (emotional brain) can be with the acceptance of your claim.
Hear and THere
Hear and There
By Batteryjac.com
Another round of postal increases is here and the costs of advertising and communicating with your market and customers are increasing yet again. A simple way to mitigate these increased costs is by using much of the free advertising and communication mechanisms that are available to you. These are e-mail, Craigs List, the blogosphere and press releases.
E-Mail
This is the simplest and most vital link between you and your customers. Many seniors and certainly many of your new patients use e mail on a daily basis. E mail is the “killer app” for the Web. If you haven’t as yet begun to collect e-mail addresses from your patients you’re probably shooting yourself in the foot. E mail can be used to confirm appointments, reminder cards for checkups, periodic newsletters, thank you cards, appointment follow-ups, birthday greetings and even additions to your blog. Also, you can forward to your list pertinent information that may come across your computer.
A couple of inexpensive email “houses” are Microsoft’s www.bcentral.com/ , www.emailfactory.com/ and our personal favorite for small (that’d be most dispensers) businesses is www.intellicontact.com/about/
If you don’t have area in your website for people to give you their e mail addresses and perhaps sign up for newsletter do it now or get your webmaster on it. Make it easy for your patients and potential patients. Instead of using the “Contact Us” link set up a separate page for e mail sign-ups. The acronym KISS applies here. Remember, you must have permission to use a person’s email address for commercial purposes otherwise it is illegal and considered spam. Review legal requirements for all commercial e-mail. It would be well worth your while to visit http://spamlaws.com
Craig’s List
Craig’s List is probably the most under utilized resource for hearing aid dispensers. Probably because when it first started it wasn’t used by our age demographic. It is free for one listing. The only hassle is that you have to renew your listing every week. In some areas or cities you can have multiple listings for a slight charge. Always provide a link to your website.
Just go to www.craigslist.com. Try it. Go to your city and in the “search area” type in “hearing aids” or “hearing aid batteries,” “amplified phones” or what have you. Craigs List is like chicken soup. It can’t hurt.
Blogs
The blogging resource is becoming more relevant to people almost daily. Blogs have been set up by many individuals, groups and of course commercial enterprises. It is a way other than through a website or e mail to disseminate information, opinions, events and most importantly, blogs allow for feedback from your customers.
Just go to www.google.com and insert “blogs” into the search function. You’ll be able to review many group blogs to get an idea as to what is possible. Also, you’ll see a banner ad or a listing for www.blogger.com which is the Google place for creating your own free blog site. Your own blog site enables you to electronically publish many short pieces of information that you would want to get out to your customer base. You always want to keep the blog fresh and timely so that people have the opportunity to always find out something new and perhaps pass it on via e mail. When you have your blog make sure to link it to your website, show it on business cards, practice brochures, etc, etc. The more sources you give your customers and potential customers for information the greater the transparency of your practice and reasons to come to you.
Press Releases
Press releases are probably the least used but arguably the best form of publicity for individual dealers and state hearing associations. Individual dealers generally advertise either in a local edition of dailies or in local newspaper weekly editions. State hearing associations because of their State wide nature would have access to major dailies, periodicals as well as TV and Radio resources. Every state organization should probably have an easily accessible page on their websites for press releases that media outlets can go to for information. Remember that all media is in need of editorial and that many times they must seek information for publication. There is no reason not to provide good information for the public through the media.
Positive releases can only further the awareness of the local or general public for the benefits that hearing aids provide. There are many caveats associated with press releases however. The most important thing to remember about press releases is that they are a premier marketing tool that can position your practice or state organization the way you want it positioned. We would suggest that if you are not familiar with press releases visit www.press-release-writing.com (they have a free newsletter) or if you need or want a professional organization to do releases for you visit www.prnewswire.com.
By Batteryjac.com
Another round of postal increases is here and the costs of advertising and communicating with your market and customers are increasing yet again. A simple way to mitigate these increased costs is by using much of the free advertising and communication mechanisms that are available to you. These are e-mail, Craigs List, the blogosphere and press releases.
This is the simplest and most vital link between you and your customers. Many seniors and certainly many of your new patients use e mail on a daily basis. E mail is the “killer app” for the Web. If you haven’t as yet begun to collect e-mail addresses from your patients you’re probably shooting yourself in the foot. E mail can be used to confirm appointments, reminder cards for checkups, periodic newsletters, thank you cards, appointment follow-ups, birthday greetings and even additions to your blog. Also, you can forward to your list pertinent information that may come across your computer.
A couple of inexpensive email “houses” are Microsoft’s www.bcentral.com/ , www.emailfactory.com/ and our personal favorite for small (that’d be most dispensers) businesses is www.intellicontact.com/about/
If you don’t have area in your website for people to give you their e mail addresses and perhaps sign up for newsletter do it now or get your webmaster on it. Make it easy for your patients and potential patients. Instead of using the “Contact Us” link set up a separate page for e mail sign-ups. The acronym KISS applies here. Remember, you must have permission to use a person’s email address for commercial purposes otherwise it is illegal and considered spam. Review legal requirements for all commercial e-mail. It would be well worth your while to visit http://spamlaws.com
Craig’s List
Craig’s List is probably the most under utilized resource for hearing aid dispensers. Probably because when it first started it wasn’t used by our age demographic. It is free for one listing. The only hassle is that you have to renew your listing every week. In some areas or cities you can have multiple listings for a slight charge. Always provide a link to your website.
Just go to www.craigslist.com. Try it. Go to your city and in the “search area” type in “hearing aids” or “hearing aid batteries,” “amplified phones” or what have you. Craigs List is like chicken soup. It can’t hurt.
Blogs
The blogging resource is becoming more relevant to people almost daily. Blogs have been set up by many individuals, groups and of course commercial enterprises. It is a way other than through a website or e mail to disseminate information, opinions, events and most importantly, blogs allow for feedback from your customers.
Just go to www.google.com and insert “blogs” into the search function. You’ll be able to review many group blogs to get an idea as to what is possible. Also, you’ll see a banner ad or a listing for www.blogger.com which is the Google place for creating your own free blog site. Your own blog site enables you to electronically publish many short pieces of information that you would want to get out to your customer base. You always want to keep the blog fresh and timely so that people have the opportunity to always find out something new and perhaps pass it on via e mail. When you have your blog make sure to link it to your website, show it on business cards, practice brochures, etc, etc. The more sources you give your customers and potential customers for information the greater the transparency of your practice and reasons to come to you.
Press Releases
Press releases are probably the least used but arguably the best form of publicity for individual dealers and state hearing associations. Individual dealers generally advertise either in a local edition of dailies or in local newspaper weekly editions. State hearing associations because of their State wide nature would have access to major dailies, periodicals as well as TV and Radio resources. Every state organization should probably have an easily accessible page on their websites for press releases that media outlets can go to for information. Remember that all media is in need of editorial and that many times they must seek information for publication. There is no reason not to provide good information for the public through the media.
Positive releases can only further the awareness of the local or general public for the benefits that hearing aids provide. There are many caveats associated with press releases however. The most important thing to remember about press releases is that they are a premier marketing tool that can position your practice or state organization the way you want it positioned. We would suggest that if you are not familiar with press releases visit www.press-release-writing.com (they have a free newsletter) or if you need or want a professional organization to do releases for you visit www.prnewswire.com.
Thursday, May 10, 2007
Hear and THere
Hear and There
By Batteryjac.com
In the April 26, 2007 edition of Hearing Review’s Insider, the weekly online offering from the Hearing Review the first Quarter’s hearing aid sales statistics were shown by state. In total, sales for the private sector totaled just about 512,000 units indicating that the dispensing industry should have a turnover of just over 2 million units for all of 2007.
As good as the sales statistics seem for hearing aids there is however, a darker side to these sales figures. If we as an industry sell just over 2 million units for 2007 and if we assume that an average zinc-air battery has a usable life of about two weeks that means over 53 million cells containing toxic mercury will find their way via the trash to many landfills in the U.S. for each successive year after 2007. In a three year period that’s 159 million cells in addition to all the aids that remain in use for the years prior to and including the 2007 aids.
Below is the response we received to an e-mail requesting more information on zinc air cells from Tom Watson, project manager for King County’s Recycling and Environmental Services. Mr. Watson also writes a monthly column “The EcoConsumer” for the Seattle Times.
………………Sorry it has taken awhile for me to respond on this - I
have been out of the office.... Zinc-air hearing aid batteries do
contain added mercury. For details, see this Maine Department of
Environmental Protection report from March 2005:
http://www.maine.gov/dep/rwm/mercury/button_battery_report.htm
Here is a quote from page two of the main report text: "In button
batteries, small amounts of mercury still are used to prevent the
formation of gases. There are three separate button battery chemistries
that typically contain added mercury. These include the zinc air
batteries used mainly in hearing aids; silver oxide batteries, most of
which are used in watches and cameras; and alkaline manganese batteries
used in digital thermometers, calculators, toys and a myriad of other
products requiring a compact power source."
Hearing aid dispensers, because they first introduce hearing aid users to hearing aid batteries should also show their patients how to be environmentally responsible when it comes to battery disposal by having a container available for battery recycling. Patients could be reminded to drop off used cells when they come in for their periodic check-ups. Collection receptacles could also be placed in Senior Centers. You would then, in turn, send them to a recycling center. This could be a great way to attract business to your practice.
“Think global and act local.”
Additionally of course, you as a dispenser can make rechargeable hearing aid cells available to your customers showing that you are concerned with the environment and the cost of operating hearing aids. A package of 4 rechargeable hearing aid cells lasts 3-4 years. Rechargeable cells are nickel metal hydride and contain no toxic materials. The future must be green. Do your part.
For back issues of Hear and There go to our blog www.batteryjac.blogspot.com.
If you wish to be removed from our mailing list just use the reply button and ask us to delete your name.
www.batteryjac.com
P.S. It’s illegal in Seattle to throw button cells into household trash for removal.
By Batteryjac.com
In the April 26, 2007 edition of Hearing Review’s Insider, the weekly online offering from the Hearing Review the first Quarter’s hearing aid sales statistics were shown by state. In total, sales for the private sector totaled just about 512,000 units indicating that the dispensing industry should have a turnover of just over 2 million units for all of 2007.
As good as the sales statistics seem for hearing aids there is however, a darker side to these sales figures. If we as an industry sell just over 2 million units for 2007 and if we assume that an average zinc-air battery has a usable life of about two weeks that means over 53 million cells containing toxic mercury will find their way via the trash to many landfills in the U.S. for each successive year after 2007. In a three year period that’s 159 million cells in addition to all the aids that remain in use for the years prior to and including the 2007 aids.
Below is the response we received to an e-mail requesting more information on zinc air cells from Tom Watson, project manager for King County’s Recycling and Environmental Services. Mr. Watson also writes a monthly column “The EcoConsumer” for the Seattle Times.
………………Sorry it has taken awhile for me to respond on this - I
have been out of the office.... Zinc-air hearing aid batteries do
contain added mercury. For details, see this Maine Department of
Environmental Protection report from March 2005:
http://www.maine.gov/dep/rwm/mercury/button_battery_report.htm
Here is a quote from page two of the main report text: "In button
batteries, small amounts of mercury still are used to prevent the
formation of gases. There are three separate button battery chemistries
that typically contain added mercury. These include the zinc air
batteries used mainly in hearing aids; silver oxide batteries, most of
which are used in watches and cameras; and alkaline manganese batteries
used in digital thermometers, calculators, toys and a myriad of other
products requiring a compact power source."
Hearing aid dispensers, because they first introduce hearing aid users to hearing aid batteries should also show their patients how to be environmentally responsible when it comes to battery disposal by having a container available for battery recycling. Patients could be reminded to drop off used cells when they come in for their periodic check-ups. Collection receptacles could also be placed in Senior Centers. You would then, in turn, send them to a recycling center. This could be a great way to attract business to your practice.
“Think global and act local.”
Additionally of course, you as a dispenser can make rechargeable hearing aid cells available to your customers showing that you are concerned with the environment and the cost of operating hearing aids. A package of 4 rechargeable hearing aid cells lasts 3-4 years. Rechargeable cells are nickel metal hydride and contain no toxic materials. The future must be green. Do your part.
For back issues of Hear and There go to our blog www.batteryjac.blogspot.com.
If you wish to be removed from our mailing list just use the reply button and ask us to delete your name.
www.batteryjac.com
P.S. It’s illegal in Seattle to throw button cells into household trash for removal.
Wednesday, April 25, 2007
Hear and THere
This is a copy of E-Mail received from Tom Watson, a writer for the Seattle Times on ecological matters. This e mail was response to Ray Loercher who was doing research on button cell zinc-air batteries. We think it is timely and of concern for hearing aid dealers who sell zinc-air batteries in their practices when there are viable alternatives to selling strictly zinc-air batteries.
Ray Loercher - Sorry it has taken awhile for me to respond on this - I
have been out of the office.... Zinc-air hearing aid batteries do
contain added mercury. For details, see this Maine Department of
Environmental Protection report from March 2005:
http://www.maine.gov/dep/rwm/mercury/button_battery_report.htm
Here is a quote from page two of the main report text: "In button
batteries, small amounts of mercury still are used to prevent the
formation of gases. There are three separate button battery chemistries
that typically contain added mercury. These include the zinc air
batteries used mainly in hearing aids; silver oxide batteries, most of
which are used in watches and cameras; and alkaline manganese batteries
used in digital thermometers, calculators, toys and a myriad of other
products requiring a compact power source."
Ray Loercher - Sorry it has taken awhile for me to respond on this - I
have been out of the office.... Zinc-air hearing aid batteries do
contain added mercury. For details, see this Maine Department of
Environmental Protection report from March 2005:
http://www.maine.gov/dep/rwm/mercury/button_battery_report.htm
Here is a quote from page two of the main report text: "In button
batteries, small amounts of mercury still are used to prevent the
formation of gases. There are three separate button battery chemistries
that typically contain added mercury. These include the zinc air
batteries used mainly in hearing aids; silver oxide batteries, most of
which are used in watches and cameras; and alkaline manganese batteries
used in digital thermometers, calculators, toys and a myriad of other
products requiring a compact power source."
Tuesday, April 24, 2007
Hear and There
Hear and There
Batteryjac.com
The piece last week on banners and top of page sponsored links certainly drew many comments and questions which were all answered individually. The major question from dealers was how to make their web sites more pertinent for search engines and how to capitalize on brand name advertising within the web site itself.
Most, if not all dealer websites come under a category called “business card” web sites and they have not been designed for search engine optimization. That does not mean that your web site can’t have more drawing potential than it has or that you can’t capitalize on popular searches without using banners or top of page sponsored links.
Many search engines rank sites according to the titles used on web pages within your site. Your titles should correlate with the “keywords” that your potential audience would most likely use in the “search box” of their favorite search engine, Google, AOL, Yahoo, etc. Using the examples from last week, you could have pages for Savia Hearing Aids; Delta Hearing Aids so on and so forth. Of course, the pages will contain the necessary information regarding those aids. You should have permission from the manufacturer to do this as these names are probably trademarked. If you’re a multi-line dealer this should not present any problem. A title should start with a keyword or phrase and it should not contain more than five to seven words. The point is that you want to capitalize on the brand name and the manufacturer’s advertising.
As a Batteryjac dealer you would certainly have a page for rechargeable hearing aid batteries. This way whenever someone within your marketing area uses the search term rechargeable hearing aid batteries your web site should pop up. Even better, use a top of the page sponsored link. Remember with top of page links you only pay for “click through.”
Again, the overall objective of your web based marketing strategy is to tell the right message to the right audience. You will want to use your keywords throughout the web page without being boring. Your copy should flow. In order for the search engine to place you in the proper placement, it indexes your keyword tags. A simple way to view examples of tags is to go to any web page, right click on your mouse and select “view source.” Do this several times at different commercial URLs and you’ll get the idea very quickly. Talk to your webmaster about upgrading your site to make it more of a commercial enterprise rather than just a “business card” site. You’ll be rewarded.
If you want to search for the most popular hearing aids being searched by web users go to www.wordtracker.com. This is a commercial site that allows free trials and has several options available for membership. Also, it will also help you to determine how best you may set up your site. Try different keywords, phrases and even perhaps misspellings. Use your Thesaurus for possible alternates.
An excellent source of information on the development of Web sites is Search Engine Optimization for Dummies by Peter Kant. You should find it available at any major book outlet.
Please feel free to post your comments on this Hear and There or past issues at www.batteryjac.blogspot.com. Any posting can only help to further the cause of hearing healthcare. Let us know how some of our suggestions have worked for you.
And please visit our website www.batteryjac.com
If you wish to discontinue receiving Hear and There please hit your reply button and tell us to delete your name.
Batteryjac.com
Staff
Batteryjac.com
The piece last week on banners and top of page sponsored links certainly drew many comments and questions which were all answered individually. The major question from dealers was how to make their web sites more pertinent for search engines and how to capitalize on brand name advertising within the web site itself.
Most, if not all dealer websites come under a category called “business card” web sites and they have not been designed for search engine optimization. That does not mean that your web site can’t have more drawing potential than it has or that you can’t capitalize on popular searches without using banners or top of page sponsored links.
Many search engines rank sites according to the titles used on web pages within your site. Your titles should correlate with the “keywords” that your potential audience would most likely use in the “search box” of their favorite search engine, Google, AOL, Yahoo, etc. Using the examples from last week, you could have pages for Savia Hearing Aids; Delta Hearing Aids so on and so forth. Of course, the pages will contain the necessary information regarding those aids. You should have permission from the manufacturer to do this as these names are probably trademarked. If you’re a multi-line dealer this should not present any problem. A title should start with a keyword or phrase and it should not contain more than five to seven words. The point is that you want to capitalize on the brand name and the manufacturer’s advertising.
As a Batteryjac dealer you would certainly have a page for rechargeable hearing aid batteries. This way whenever someone within your marketing area uses the search term rechargeable hearing aid batteries your web site should pop up. Even better, use a top of the page sponsored link. Remember with top of page links you only pay for “click through.”
Again, the overall objective of your web based marketing strategy is to tell the right message to the right audience. You will want to use your keywords throughout the web page without being boring. Your copy should flow. In order for the search engine to place you in the proper placement, it indexes your keyword tags. A simple way to view examples of tags is to go to any web page, right click on your mouse and select “view source.” Do this several times at different commercial URLs and you’ll get the idea very quickly. Talk to your webmaster about upgrading your site to make it more of a commercial enterprise rather than just a “business card” site. You’ll be rewarded.
If you want to search for the most popular hearing aids being searched by web users go to www.wordtracker.com. This is a commercial site that allows free trials and has several options available for membership. Also, it will also help you to determine how best you may set up your site. Try different keywords, phrases and even perhaps misspellings. Use your Thesaurus for possible alternates.
An excellent source of information on the development of Web sites is Search Engine Optimization for Dummies by Peter Kant. You should find it available at any major book outlet.
Please feel free to post your comments on this Hear and There or past issues at www.batteryjac.blogspot.com. Any posting can only help to further the cause of hearing healthcare. Let us know how some of our suggestions have worked for you.
And please visit our website www.batteryjac.com
If you wish to discontinue receiving Hear and There please hit your reply button and tell us to delete your name.
Batteryjac.com
Staff
Tuesday, April 17, 2007
Hear and There
A very much overlooked method of internet advertising by hearing aid dispensers is the use of “banner ads” on web pages and top of page “sponsored links.”
Banner advertising began in 1994. At that time there were so few banners that click rates were as high as 25%. Today they are a fraction of a percent. Many marketers attribute the decline to “banner fatigue.”
Many advertisers believe the sole function of the banner ad is to persuade Internet surfers to click, but establishing and building brand or practice awareness is also an important aspect of banners and “sponsored links.”
The most popular banner ad is the horizontal which is placed along the top or the bottom of a web page or the results of a search engine Web search. The standard banner size is 468
pixels wide and 60 pixels high. This is about 10% of the viewable page. There is enough room for text, graphics or even animation. The secondary form of banner advertising includes buttons, micro buttons, sponsorships or any other creative forms.
Successful web sites have strategically placed banner ads with the goal of generating qualified traffic to their site(s). However keep in mind how unrealistic it is to drive sales effectively using banners on there own merits. Banners may get people to your site, but then your Website takes over. You must be aware of your competitions Web sites. How does yours stack up?
The most ambiguous aspect of banner advertising is measuring the direct and indirect efforts on the people who saw the banners. Tracking clicks is easy, but trying to measure the impact of someone who takes a later positive action is not that easy.
Web based advertising has become localized. Any of the major search engines, Google, AOL, Yahoo, MSN, etc can limit the display of your banner within a confined area so that you can properly select the geographic that you wish to see your banner or sponsored link.
Have some fun. In a search engine, type in “hearing aids”, “Chicago” and see what pops up. Then perhaps try and capitalize on some manufacturer advertising by typing in
“Delta hearing aids”, “Boston” or “Savia Hearing Aids” “New York” or perhaps “Discovery hearing aids”, “Dallas” Well, soon you’ll get the idea of how you can advertise your Website on the Web with geographic targeting. Google your marketing area.
Have some fun design your own banner. It’s free.
www.addesigner.com
Banner advertising began in 1994. At that time there were so few banners that click rates were as high as 25%. Today they are a fraction of a percent. Many marketers attribute the decline to “banner fatigue.”
Many advertisers believe the sole function of the banner ad is to persuade Internet surfers to click, but establishing and building brand or practice awareness is also an important aspect of banners and “sponsored links.”
The most popular banner ad is the horizontal which is placed along the top or the bottom of a web page or the results of a search engine Web search. The standard banner size is 468
pixels wide and 60 pixels high. This is about 10% of the viewable page. There is enough room for text, graphics or even animation. The secondary form of banner advertising includes buttons, micro buttons, sponsorships or any other creative forms.
Successful web sites have strategically placed banner ads with the goal of generating qualified traffic to their site(s). However keep in mind how unrealistic it is to drive sales effectively using banners on there own merits. Banners may get people to your site, but then your Website takes over. You must be aware of your competitions Web sites. How does yours stack up?
The most ambiguous aspect of banner advertising is measuring the direct and indirect efforts on the people who saw the banners. Tracking clicks is easy, but trying to measure the impact of someone who takes a later positive action is not that easy.
Web based advertising has become localized. Any of the major search engines, Google, AOL, Yahoo, MSN, etc can limit the display of your banner within a confined area so that you can properly select the geographic that you wish to see your banner or sponsored link.
Have some fun. In a search engine, type in “hearing aids”, “Chicago” and see what pops up. Then perhaps try and capitalize on some manufacturer advertising by typing in
“Delta hearing aids”, “Boston” or “Savia Hearing Aids” “New York” or perhaps “Discovery hearing aids”, “Dallas” Well, soon you’ll get the idea of how you can advertise your Website on the Web with geographic targeting. Google your marketing area.
Have some fun design your own banner. It’s free.
www.addesigner.com
Monday, April 9, 2007
Hear and THere
Hear and There
By Batteryjac.com
A process that seems to lack any real thought on the part of most hearing aid dispensers and for that matter other many other types of professional practices as is how we handle new patients when they first visit our offices. We would all pretty much agree that these patients represent an opportunity for us to expand our practices yet we seem to disregard an initial procedure that may make them uncomfortable or at the very least cause some degree of stress.
Every new patient when they enter an office for the first time is asked to fill out an information form. They are greeted, handed a clipboard with an information form, directed to a chair and instructed to fill it out as best they can while balancing the clipboard on their knees and fumbling for their reading glasses. Sounds silly, doesn’t it? Well, it is. The logic given for this procedure is that “everybody” does it. Many times the patients have to start fumbling through wallets or purses searching for physician’s addresses, describe ear or hearing problems, possible medications, filling out names, addresses, telephone numbers (information you already have) and whatever else may be on the form. All this after many dollars are spent in advertising, setting appointments and perhaps sending out practice brochures telling them what friendly and professional service they can expect at your office.
There are at least two simple solutions to make this information gathering a quality practice procedure rather than a chore that most people find disagreeable (just who likes to fill out forms?) regardless of how commonplace it is. The first involves office personnel and the second is electronic communication. The latest statistics show that 55% of the people over the age of 55 have Internet access.
In the office simply have the receptionist sit down with the patient in the reception area and fill out the form for them. The worst case scenario is that someone other than the receptionist may have to answer the phone for five or ten minutes or the receptionist may have to momentarily excuse herself. There are several benefits to this other than making it easier and more hospitable for the patient. Firstly, you would be sure that all the information is correct and perhaps more importantly, the patient would feel more comfortable in the office surroundings having spoken with a staff member prior to the evaluation. Much of the necessity for the traditional “warm-up” done by the audiologist or specialist would be eliminated giving the tester more time to focus on some possible medical conditions.
If it has been determined during the appointment setting process that the patient has an e-mail address simply send the form to the patient, have them fill it out in the comfort of their own home and then have the patient bring it to the office. This accomplishes several things as well. One, you acquire their e-mail address for future communications (newsletter, specials, electronic greetings, check-up reminders, etc,) and lower your cost of keeping in touch with your patient. 98% of Internet users use e-mail regularly. Also, remember that your patients can easily forward your messages to other interested parties. You’re giving your patients an easy method for them to show perhaps other potential clients how well they are treated by your office. This could be a good way to pick up recommendations.
By Batteryjac.com
A process that seems to lack any real thought on the part of most hearing aid dispensers and for that matter other many other types of professional practices as is how we handle new patients when they first visit our offices. We would all pretty much agree that these patients represent an opportunity for us to expand our practices yet we seem to disregard an initial procedure that may make them uncomfortable or at the very least cause some degree of stress.
Every new patient when they enter an office for the first time is asked to fill out an information form. They are greeted, handed a clipboard with an information form, directed to a chair and instructed to fill it out as best they can while balancing the clipboard on their knees and fumbling for their reading glasses. Sounds silly, doesn’t it? Well, it is. The logic given for this procedure is that “everybody” does it. Many times the patients have to start fumbling through wallets or purses searching for physician’s addresses, describe ear or hearing problems, possible medications, filling out names, addresses, telephone numbers (information you already have) and whatever else may be on the form. All this after many dollars are spent in advertising, setting appointments and perhaps sending out practice brochures telling them what friendly and professional service they can expect at your office.
There are at least two simple solutions to make this information gathering a quality practice procedure rather than a chore that most people find disagreeable (just who likes to fill out forms?) regardless of how commonplace it is. The first involves office personnel and the second is electronic communication. The latest statistics show that 55% of the people over the age of 55 have Internet access.
In the office simply have the receptionist sit down with the patient in the reception area and fill out the form for them. The worst case scenario is that someone other than the receptionist may have to answer the phone for five or ten minutes or the receptionist may have to momentarily excuse herself. There are several benefits to this other than making it easier and more hospitable for the patient. Firstly, you would be sure that all the information is correct and perhaps more importantly, the patient would feel more comfortable in the office surroundings having spoken with a staff member prior to the evaluation. Much of the necessity for the traditional “warm-up” done by the audiologist or specialist would be eliminated giving the tester more time to focus on some possible medical conditions.
If it has been determined during the appointment setting process that the patient has an e-mail address simply send the form to the patient, have them fill it out in the comfort of their own home and then have the patient bring it to the office. This accomplishes several things as well. One, you acquire their e-mail address for future communications (newsletter, specials, electronic greetings, check-up reminders, etc,) and lower your cost of keeping in touch with your patient. 98% of Internet users use e-mail regularly. Also, remember that your patients can easily forward your messages to other interested parties. You’re giving your patients an easy method for them to show perhaps other potential clients how well they are treated by your office. This could be a good way to pick up recommendations.
Monday, April 2, 2007
Hear and THere
r and There
By Batteryjac.com
A much discussed topic among dispensers lately is how to handle patients who have purchased hearing aids over the Internet. This is a whole new ballgame for the dispensing industry. We can anticipate that the quantity of hearing aids sold over the Internet will increase in the future rather than decrease. What is needed is a methodology to handle these technologically savvy, price conscious and informed individuals. Hopefully by treating them as a welcomed competitive user rather than as a pariah we can convert them into loyal patients of hearing aid dispensing practices.
The people who purchase hearing aids over the Internet generally will purchase aids that are technologically advanced and require programming to say nothing of those same purchasers who may need some rehabilitative consulting as well. These people know that they require service and know they have to pay for those services. The question is how to charge for initial programming, probable follow-ups and possible rehabilitative consultations when in the past we had all these costs as part of a “bundled” hearing aid price.
In order for us to come up with a pricing model we first have to derive a cost structure by segmenting those costs associated with fitting hearing aids by taking into account those cost associated with “running” the business and the costs of the individual doing the fitting and follow-up. This is not a very difficult process although it may take a little effort. Use your latest year end numbers as base for the analysis. The base can always be changed to reflect more current costs.
Overhead
The overhead costs that we want are those costs associated with running the business. We want to include both fixed overhead and variable overhead costs. The fixed overhead costs would include rent, depreciation, business taxes and the like. All those expenses that do not vary month to month are included here. Next we want to take those variable expenses associated with running the business such as telephone, non-dispensing personnel, postage, stationary,
utilities, etc, these are the expenses that may vary on a monthly basis. DO NOT INCLUDE ANY COSTS ASSOCIATED WITH THE DIRECT SALE OF HEARING AIDS. (MAILINGS, TELEMARKETING ETC.) What may have to be done here is to allocate some of the variable costs on a percentage basis between the sale of hearing aids and general business expenses. The purpose is to isolate those expenses NOT associated with the sale of hearing aids.
Profit
This number should come right from your operating statement. This is the pre-tax profit of the business after ALL expenses including those associated with hearing aids.
Fixed Costs + Variable Costs + Profit = Total “Operating” Overhead
To state this differently, these are those items which must be covered if the business is to survive and prosper.
Dispensing Costs
These are the direct costs associated with the dispensing of hearing aids. This number should reflect the total amount of compensation given to dispensers. Where a practice has two or more dispensers the number should be divided by the amount of the dispensing personnel to arrive at an average cost for ONE dispenser.
Now that we have extracted the necessary costs what do we do with them? What we want to come up with is an hourly number on which we can base a pricing model. Let’s plug in some numbers.
Fixed Costs………………….$20,000/52 Weeks
Variable Costs………………$15,000/52 Weeks
Profit………………………….$30,000/52 Weeks
Total “Overhead”……………$65,000/52 Weeks
“Overhead” per week………$ 1,250/40 hours =$31.25 per hour
Dispenser per week………$ 1,346/40 hours= $33.65 per hour
Total……………………………………………….. $64.90 per hour
Base Pricing
By using the above method of analysis it is possible to determine a per hour basis of “consulting” when it comes to the fitting, programming and possible rehabilitative consulting necessary to accommodate the Internet purchaser of hearing aids. What has to be borne in mind is that this pricing will reflect any particular dispenser’s costs. Remember that there are competitors who may have a different cost structure than yours. As with all pricing you have to be competitive.
Always a good way to stay ahead of the competition is with rechargeable hearing aid cells. Just send us a request for more information and we’ll be happy to oblige.
http://www.batteryjac.com
Please feel free to pass this information along to those who may be interested.
By Batteryjac.com
A much discussed topic among dispensers lately is how to handle patients who have purchased hearing aids over the Internet. This is a whole new ballgame for the dispensing industry. We can anticipate that the quantity of hearing aids sold over the Internet will increase in the future rather than decrease. What is needed is a methodology to handle these technologically savvy, price conscious and informed individuals. Hopefully by treating them as a welcomed competitive user rather than as a pariah we can convert them into loyal patients of hearing aid dispensing practices.
The people who purchase hearing aids over the Internet generally will purchase aids that are technologically advanced and require programming to say nothing of those same purchasers who may need some rehabilitative consulting as well. These people know that they require service and know they have to pay for those services. The question is how to charge for initial programming, probable follow-ups and possible rehabilitative consultations when in the past we had all these costs as part of a “bundled” hearing aid price.
In order for us to come up with a pricing model we first have to derive a cost structure by segmenting those costs associated with fitting hearing aids by taking into account those cost associated with “running” the business and the costs of the individual doing the fitting and follow-up. This is not a very difficult process although it may take a little effort. Use your latest year end numbers as base for the analysis. The base can always be changed to reflect more current costs.
Overhead
The overhead costs that we want are those costs associated with running the business. We want to include both fixed overhead and variable overhead costs. The fixed overhead costs would include rent, depreciation, business taxes and the like. All those expenses that do not vary month to month are included here. Next we want to take those variable expenses associated with running the business such as telephone, non-dispensing personnel, postage, stationary,
utilities, etc, these are the expenses that may vary on a monthly basis. DO NOT INCLUDE ANY COSTS ASSOCIATED WITH THE DIRECT SALE OF HEARING AIDS. (MAILINGS, TELEMARKETING ETC.) What may have to be done here is to allocate some of the variable costs on a percentage basis between the sale of hearing aids and general business expenses. The purpose is to isolate those expenses NOT associated with the sale of hearing aids.
Profit
This number should come right from your operating statement. This is the pre-tax profit of the business after ALL expenses including those associated with hearing aids.
Fixed Costs + Variable Costs + Profit = Total “Operating” Overhead
To state this differently, these are those items which must be covered if the business is to survive and prosper.
Dispensing Costs
These are the direct costs associated with the dispensing of hearing aids. This number should reflect the total amount of compensation given to dispensers. Where a practice has two or more dispensers the number should be divided by the amount of the dispensing personnel to arrive at an average cost for ONE dispenser.
Now that we have extracted the necessary costs what do we do with them? What we want to come up with is an hourly number on which we can base a pricing model. Let’s plug in some numbers.
Fixed Costs………………….$20,000/52 Weeks
Variable Costs………………$15,000/52 Weeks
Profit………………………….$30,000/52 Weeks
Total “Overhead”……………$65,000/52 Weeks
“Overhead” per week………$ 1,250/40 hours =$31.25 per hour
Dispenser per week………$ 1,346/40 hours= $33.65 per hour
Total……………………………………………….. $64.90 per hour
Base Pricing
By using the above method of analysis it is possible to determine a per hour basis of “consulting” when it comes to the fitting, programming and possible rehabilitative consulting necessary to accommodate the Internet purchaser of hearing aids. What has to be borne in mind is that this pricing will reflect any particular dispenser’s costs. Remember that there are competitors who may have a different cost structure than yours. As with all pricing you have to be competitive.
Always a good way to stay ahead of the competition is with rechargeable hearing aid cells. Just send us a request for more information and we’ll be happy to oblige.
http://www.batteryjac.com
Please feel free to pass this information along to those who may be interested.
Sunday, March 25, 2007
Hear and There
By Batteryjac
A major repair lab states that over 90% of hearing aids that come in for repair are malfunctioning due to ear wax or organic debris.
A dispenser reports major success with the problem of “clogged” aids” by using simple topical hydrogen peroxide (2-3% solution) purchased in a local pharmacy to clean both receivers and microphones. A pint costs about $0.50. Here’s how it benefited the practice:
(1) Eliminated in many cases the necessity of depriving the customer from using their aids thereby increasing customer satisfaction.
(2) Customers came to “own” their wax or debris problem and not transfer fault to the dispenser or the hearing aids. Many customers began a regimen of cleaning their ear canals. (Always a good thing.)
(3) Competitive users who came in for repair felt that they were “unjustly” charged for repairs by their original dispensers (Great way to get new customers.)
It is suggested that before you start using this process practice first with some old aids that you might having lying around. This way before you do this in front of a patient you’ll be comfortable and seem like an expert at the procedure. If you don’t have any old aids available try it with aids that are under a lab’s warranty. The worst case scenario is that you still have to send the aid out. ALWAYS REMEMBER TO WEAR GLOVES.
(1) Use a syringe or an eye dropper and “inject” the hydrogen peroxide into the receiver tube (port). The organic matter will begin to “bubble” and then can be easily extracted by using a vacuum tool or wax pick. This procedure can be repeated as is necessary until all the organic matter is removed.
(2) When the offending organic matter is removed it may take some time for the receiver to dry out (hydrogen peroxide evaporates pretty quickly) and for the aid to be restored to normal working order. Many times a vacuuming or drying process can go a long way in helping. The same process can be can also used to clean out “clogged” (usually dead skin cells) microphones. Sometimes the aids have to be kept overnight if the process involves several “baths.”
(3) With BTEs just “stick” the whole ear mold into a tumbler of hydrogen peroxide. If the wax has gotten into the tubing remove the tubing from the ear hook and inject the hydrogen peroxide into the tube. This process can save a whole re-tubing job. Dry out the tube using air pressure.
(4) You can also try submersing the entire aid in hydrogen peroxide overnight as a last resort and then drying it.
(5) Show the patient the process (hydrogen peroxide in a tumbler) with the BTEs. If the user is an ITE user demonstrate a maintenance process by just holding the receiver end of the aid in a capful of hydrogen peroxide. And then give them the bottle of hydrogen peroxide. (They’ll love you for it.)
Please feel free to pass this information on to another dispenser who you feel will put this information to good use. Not everyone is on our mailing list.
Another great way to show your customers that you are concerned about their well being is by offering them the opportunity to use our rechargeable batteries instead of disposables.
www.batteryjac.comHear and There
By Batteryjac
A
By Batteryjac
A major repair lab states that over 90% of hearing aids that come in for repair are malfunctioning due to ear wax or organic debris.
A dispenser reports major success with the problem of “clogged” aids” by using simple topical hydrogen peroxide (2-3% solution) purchased in a local pharmacy to clean both receivers and microphones. A pint costs about $0.50. Here’s how it benefited the practice:
(1) Eliminated in many cases the necessity of depriving the customer from using their aids thereby increasing customer satisfaction.
(2) Customers came to “own” their wax or debris problem and not transfer fault to the dispenser or the hearing aids. Many customers began a regimen of cleaning their ear canals. (Always a good thing.)
(3) Competitive users who came in for repair felt that they were “unjustly” charged for repairs by their original dispensers (Great way to get new customers.)
It is suggested that before you start using this process practice first with some old aids that you might having lying around. This way before you do this in front of a patient you’ll be comfortable and seem like an expert at the procedure. If you don’t have any old aids available try it with aids that are under a lab’s warranty. The worst case scenario is that you still have to send the aid out. ALWAYS REMEMBER TO WEAR GLOVES.
(1) Use a syringe or an eye dropper and “inject” the hydrogen peroxide into the receiver tube (port). The organic matter will begin to “bubble” and then can be easily extracted by using a vacuum tool or wax pick. This procedure can be repeated as is necessary until all the organic matter is removed.
(2) When the offending organic matter is removed it may take some time for the receiver to dry out (hydrogen peroxide evaporates pretty quickly) and for the aid to be restored to normal working order. Many times a vacuuming or drying process can go a long way in helping. The same process can be can also used to clean out “clogged” (usually dead skin cells) microphones. Sometimes the aids have to be kept overnight if the process involves several “baths.”
(3) With BTEs just “stick” the whole ear mold into a tumbler of hydrogen peroxide. If the wax has gotten into the tubing remove the tubing from the ear hook and inject the hydrogen peroxide into the tube. This process can save a whole re-tubing job. Dry out the tube using air pressure.
(4) You can also try submersing the entire aid in hydrogen peroxide overnight as a last resort and then drying it.
(5) Show the patient the process (hydrogen peroxide in a tumbler) with the BTEs. If the user is an ITE user demonstrate a maintenance process by just holding the receiver end of the aid in a capful of hydrogen peroxide. And then give them the bottle of hydrogen peroxide. (They’ll love you for it.)
Please feel free to pass this information on to another dispenser who you feel will put this information to good use. Not everyone is on our mailing list.
Another great way to show your customers that you are concerned about their well being is by offering them the opportunity to use our rechargeable batteries instead of disposables.
www.batteryjac.comHear and There
By Batteryjac
A
Sunday, March 18, 2007
Hear and There
Which is more expensive, paying for an education or not having one?
Not having an education or knowledge can have many pitfalls. Many times small business owners do not have access to the same levels of expertise that big businesses have. Fortunately for small businesses resources available on the Internet can go along way towards “leveling the playing field.” Because of the Internet information and knowledge are becoming more ubiquitous on a daily basis.
www.marketingprofs.com and www.crmguru.com are two organizations that offer FREE newsletters that concern themselves with marketing and customer relationship management respectively.
Both these topics are near and dear to the hearts of hearing aid dealers. In addition to their free newsletters of course, they also have fee based memberships which are relatively inexpensive. This newsletter is not a “plug” for either of these organizations. We are just passing along this Web information so that you may become aware of additional resources that could be put to use in your practice.
Take a look. It can’t hurt!
Check out our consumer site www.batteryjac.com and see how you can gain a competitive edge. Dealer inquiries invited.
Not having an education or knowledge can have many pitfalls. Many times small business owners do not have access to the same levels of expertise that big businesses have. Fortunately for small businesses resources available on the Internet can go along way towards “leveling the playing field.” Because of the Internet information and knowledge are becoming more ubiquitous on a daily basis.
www.marketingprofs.com and www.crmguru.com are two organizations that offer FREE newsletters that concern themselves with marketing and customer relationship management respectively.
Both these topics are near and dear to the hearts of hearing aid dealers. In addition to their free newsletters of course, they also have fee based memberships which are relatively inexpensive. This newsletter is not a “plug” for either of these organizations. We are just passing along this Web information so that you may become aware of additional resources that could be put to use in your practice.
Take a look. It can’t hurt!
Check out our consumer site www.batteryjac.com and see how you can gain a competitive edge. Dealer inquiries invited.
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